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SHIPPING & RETURNS

SHIPPING POLICY

We currently offer shipping exclusively within the United Kingdom. We are committed to delivering your health and beauty essentials quickly and securely.

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We offer two delivery options to suit your needs:

  • Standard Shipping (Free): Delivery within 3 to 8 business days.

  • Express Shipping (£4.00): Delivery within 2 to 5 business days.

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All orders are carefully packaged to ensure your products arrive in perfect condition. Once your order has been dispatched, you will receive a confirmation email with tracking details

RETURN & EXCHANGE POLICY

Returns & Refunds

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We want you to be completely satisfied with your purchase. If you change your mind, you can return your items within 14 days of delivery.

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  • Condition for Returns: For hygiene and safety reasons, health and beauty products (such as skincare, hair treatments, and cosmetics) can only be returned if they are unopened, unused, and in their original packaging with the seal intact.

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  • Damaged or Faulty Items: If your product arrives damaged, leaking, or faulty, please contact us immediately. In these cases, we will provide a full refund or a replacement at no additional cost to you.

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  • How to Start a Return: To initiate a return, please contact our support team with your order number and, if the item is damaged, a photo of the product.

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  • Refunds: Once we receive and inspect your return, we will process your refund to your original payment method within 5-10 business days.

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  • Shipping Costs: Please note that customers are responsible for return shipping costs unless the item arrived damaged or faulty.

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